Frequently asked questions
- What is FrameVault?
- FrameVault is backup and client-gallery software for professional photographers. You back up your shoots, deliver branded galleries your clients download themselves, run a studio website and CRM, and cull faster with AI assistance — all in one tool.
- How is FrameVault different from Pixieset, Pic-Time or ShootProof?
- FrameVault offers far more storage per dollar, charges no egress or per-download fees, and includes unlimited client downloads on every plan. It also bundles a studio website, a CRM, and AI-assisted culling that those tools charge extra for or do not offer.
- Is there a free plan?
- Yes. The free plan includes 25 GB of storage and unlimited client downloads, with no credit card required.
- Do my clients pay to download their photos?
- No. Clients download full-resolution originals or web-size files themselves, with no per-download charge, on every plan — including Free.
- How much storage do I get?
- Plans range from 25 GB on the free plan to 500 GB (Starter), 2 TB (Pro) and 8 TB (Studio). Every plan keeps your original files.
- Can I use my own domain for a studio website?
- Yes. FrameVault includes a studio portfolio website that can run on your own custom domain or a free framevault.studio subdomain, and its contact form sends inquiries straight into your CRM pipeline.
- Does FrameVault do AI culling?
- Yes. It flags duplicates, soft-focus, blown exposure and closed eyes, and lets you search photos by describing them. Optional face grouping (to find or deliver one person’s photos) is off by default and privacy-scoped per gallery.
- Can I deliver a specific set of photos to one person?
- Yes. Delivery sets let you hand one recipient a curated slice of a gallery with its own link, password, expiry and download settings — separate from the main gallery.
- Does it work with Adobe Lightroom?
- Yes. A Lightroom Classic publish plugin lets you push edited photos directly from Lightroom into a FrameVault gallery.
- How does billing work, and can I cancel anytime?
- Paid plans are billed monthly and renew automatically. You can cancel anytime; your plan stays active through the end of the period you’ve paid for. See the Refund & Cancellation Policy for details.
Still have a question? Create a free account and try it, or email support@framevault.studio.