Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Rob Poole (“FrameVault,” “we,” “us”) governing your use of the FrameVault service at framevault.studio and related subdomains (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

FrameVault is a platform for professional photographers to back up photos, deliver client galleries, run a studio website, and manage client relationships, with optional machine-assisted culling and opt-in face grouping. We may add, change, or remove features over time.

2. Eligibility & Accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the information you provide, for all activity under your account, and for keeping your credentials secure. Notify us promptly of any unauthorized use. One person or entity per account unless otherwise agreed.

3. Subscriptions, Billing & Auto-Renewal

Paid plans are billed on a recurring monthly basis through our payment processor, Stripe. By subscribing you authorize us (via Stripe) to charge your payment method the then-current plan fee plus any applicable taxes, automatically at the start of each billing period, until you cancel. Fees are stated in U.S. dollars unless noted. We may change plan prices or features with reasonable advance notice; changes take effect at your next renewal. You are responsible for any taxes not collected by us. If a payment fails, we may retry and may suspend or downgrade your account until payment succeeds.

4. Free Plan & Storage Limits

Each plan includes a storage quota. If your usage exceeds your plan’s quota, you must upgrade or reduce usage; until you do, uploads and some features may be limited. We may enforce reasonable limits to protect the Service.

5. Your Content & Intellectual Property

You retain all ownership of the photos, videos, and other materials you upload (“Your Content”). We claim no ownership of Your Content. You grant us a limited, non-exclusive, worldwide license to host, store, process, transmit, resize, and display Your Content solely to operate and provide the Service to you and the people you share with (for example, generating previews and delivering client galleries). You represent and warrant that you have all rights necessary to upload Your Content and to grant this license, including any required consents from individuals depicted.

6. Client Galleries & Visitors

You control who you share galleries and delivery sets with. You are responsible for your use of sharing, password, download, and watermark settings, and for the conduct of visitors you invite. We are not responsible for how your clients or visitors use content you choose to share with them.

7. Face Recognition & Biometric Data

Face grouping is off by default and enabled only per gallery, at your choice. When enabled, the Service computes face embeddings to group photos by person, scoped to that gallery; this data is deleted when you turn the feature off. Face embeddings may constitute biometric information under laws such as the Illinois Biometric Information Privacy Act (BIPA), the GDPR, and the CCPA/CPRA. You are the controller of this data and are solely responsible for obtaining any legally required notice and consent from the individuals depicted before enabling the feature. We process this data only on your behalf to provide the feature.

8. Acceptable Use

You agree not to use the Service to:

• upload or share content that is unlawful, infringing, or that you lack the rights to use;
• upload child sexual abuse material (CSAM) — we prohibit it, and will remove it and report it to the authorities;
• harass, defame, or violate the privacy or rights of others;
• attempt to breach, probe, or disrupt the Service’s security or infrastructure, or access data that is not yours;
• resell or provide the Service to third parties except as intended (delivering galleries to your clients).

9. Third-Party Services

The Service relies on third parties, including Stripe (payments), our storage provider, and our email provider. Your use of the Service may be subject to those providers’ terms. We are not responsible for third-party services.

10. Termination

You may stop using the Service and cancel at any time (see the Refund & Cancellation Policy). We may suspend or terminate your account if you materially breach these Terms, fail to pay, or use the Service unlawfully. On termination, your right to use the Service ends; data handling on termination is described in the Refund & Cancellation Policy. You are responsible for keeping your own copies of Your Content — the Service is not a sole backup.

11. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that data will never be lost. Maintain your own backups of important files.

12. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Rob Poole from any claims, damages, or expenses arising out of Your Content, your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party (including privacy, publicity, biometric, and intellectual-property rights).

14. Changes to the Service or Terms

We may modify the Service or these Terms. If we make material changes to these Terms, we will provide reasonable notice (for example, by email or in-product). Your continued use after changes take effect constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of Nova Scotia, Canada, without regard to conflict-of-law rules, and you agree to the exclusive jurisdiction of the courts located there, except where prohibited by law.

16. Contact

Questions about these Terms? Contact us at support@framevault.studio.