Refund & Cancellation Policy

This policy explains how FrameVault subscriptions are billed, how to cancel, and our approach to refunds. It supplements our Terms of Service.

1. Subscriptions & Billing

Paid plans are billed monthly in advance and renew automatically each month until you cancel. Your card is charged through Stripe at the start of each billing period for the upcoming month.

2. How to Cancel

You can cancel at any time from your account’s billing settings (which open the Stripe customer portal). Cancellation stops future renewals. Your plan remains active until the end of the billing period you have already paid for, after which your account reverts to the Free plan. You will not be charged again after you cancel.

3. Refunds

Because the Service provides immediate, ongoing access to storage and delivery, payments are generally non-refundable, including for partial billing periods and for unused storage. When you cancel, you keep access through the end of the current paid period rather than receiving a prorated refund.

We may, at our sole discretion, issue a refund or credit in certain cases — for example, a clear billing error, a duplicate charge, or a prolonged outage that prevented you from using the Service. To request consideration, contact us at support@framevault.studio within 14 days of the charge, with your account email and the transaction details. Where required by applicable consumer-protection law, you retain any non-waivable statutory refund or cancellation rights.

4. What Happens to Your Data When You Cancel or Downgrade

When your account reverts to the Free plan, the Free plan’s storage quota applies. If your stored content exceeds the Free quota, some content and features may become limited or inaccessible until you reduce your usage or re-subscribe. We strongly recommend exporting or downloading your original files before cancelling. We may retain content for a limited period after cancellation to allow reactivation, after which it may be permanently deleted. The Service is not intended to be your only backup.

5. Price Changes

We may change plan prices with reasonable advance notice. Any change applies to your next renewal; you can cancel before it takes effect if you do not agree.

6. Failed Payments

If a renewal payment fails, we may retry the charge and may suspend or downgrade your account until payment succeeds. You remain responsible for amounts due for periods in which you had access.

7. Chargebacks

If you believe you were charged in error, please contact us first so we can help. Initiating a chargeback or payment dispute without contacting us may result in immediate suspension or termination of your account.

8. Contact

Billing questions or refund requests: support@framevault.studio.